FAQs


Frequently Asked Questions (FAQ)

Welcome to the Urban Step FAQ! Here you'll find answers to the most common questions our customers ask.

1. What types of shoes do you sell?

We offer a wide range of footwear including casual sneakers, high-tops, running shoes, loafers, and more — all curated with urban style, comfort, and durability in mind.

2. Are your shoes original and branded?

Yes, all our products are 100% original. We source from trusted manufacturers and verified suppliers to ensure top-notch quality and authenticity.

3. What sizes are available?

Our shoes come in a wide range of sizes for men, women, and youth. Specific size availability depends on the product. Size charts are provided on each product page to help you choose the perfect fit.

4. Do you offer Cash on Delivery (COD)?

Yes, we do offer COD at select locations. Availability depends on your area pin code, which you can check at checkout.

5. How can I track my order?

Once your order is placed, you'll receive a confirmation email or SMS with a tracking link. You can use it to monitor your shipment in real-time.

6. What is your return or exchange policy?

We offer a 7-day return/exchange policy on most items. Shoes must be unworn and in original packaging. To start a return, simply contact our support team with your order details.

7. How long does delivery take?

Standard delivery usually takes 3–7 working days depending on your location. We also offer express shipping options for faster delivery.

8. Do you have a physical store?

Currently, we are an online-first brand. But stay tuned — we’re expanding and might be stepping into your city soon!

9. Can I cancel my order after placing it?

Yes, orders can be cancelled within 12 hours of placement or before they are shipped. Contact our support team immediately with your order number.

10. How can I contact Urban Step for support?

You can reach us via:

  • Email: ezzyexpress.co@gmail.com

  • Instagram: 

  • WhatsApp/Call: +91-9153803442

Still have questions? Don’t hesitate to contact us — we’re always happy to help.

Thank you for choosing Urban Step!